Incident Response & Security Operations

When it counts, minutes matter. Incident response and security operations ensure that attacks are detected, contained and properly worked through — with clear procedures instead of improvisation under pressure. Our approach follows established standards: the NIST guideline SP 800-61r3 for incident response handling and the ISO/IEC 27035 series for managing security incidents. Every step — from detection through containment to recovery and lessons learned — is traceably defined.

Where forensic investigation is required, we secure digital evidence per ISO/IEC 27037 so that findings are robust and, where necessary, court-proof. For us, forensics is not an afterthought but an integral part of incident response: it provides the evidentiary basis, clarifies the sequence of events and creates the foundation for legal and insurance steps. From every incident we draw lessons that flow back into the security architecture.

Continuous monitoring is delivered in tandem with specialized SOC partners — we deliberately do not operate our own 24/7 SOC. During response, our External Cyber Security Professional brings precise knowledge of the client's infrastructure and coordinates technical measures hand in hand with the partner SOC. This combines deep infrastructure knowledge with specialized monitoring capacity into a robust response capability.